D2C Investment Platform
Understanding the behaviours and needs of the end users
- We conducted both quantitative (‘what people do’) and qualitative (‘why people do it’) formative research to understand and validate people’s behaviours, attitudes and trends towards investment products (including savings data from HMRC).
- In total, a total of 220 people were contacted, split across face-to-face interviews and online surveys. The outcome of this research provided a clear understanding who to shape and design the proposition for, including behaviours, concerns, goals and needs to increase conversions.
- Face-to-face interviews (20)
- Trend analysis
- Analytical reviews
- Online surveys
- Statistical insight
- User flows
- User journeys
Mobile first concepts, via greyscale wireframes
- We designed a mobile-first responsive prototype of the proposed experience for buying ISAs and SIPPs, aligning to the goals and needs identified within the research.
- We spent two weeks focusing on designing how best to present the large volumes of content into digestible and engaging structures, and then how to educate users through the purchasing of funds.
- Ideation / Crazy 8s
- Mobile-first approach
- Responsive design
- Design workshops
- Clickable prototypes
Gathering feedback on our initial designs
- Conducted an evaluative research activity with 200 people to provide a statistical insight into specific areas of the proposed experience that we wanted to measure so we could build confidence in our design direction for key areas.
- The quantitative analysis was based on one-click testing and sitemap tree testing.
- Quantitative feedback
- Measuring experiences
- User feedback report
- Recommended improvements
Helping our clients achieve their aspirations…
Request-to-Pay: We're actively supporting Pay.UK (UK’s leading retail payments authority) to shape and design a new proposition that will give consumers much greater flexibility when paying regular bills…